Water Damage Restoration

Water damage to your property can cause many issues and lead to serious structural problems and damage to your property if not dealt with quickly and efficiently. Deterioration of property can be greatly reduced with quick and effective intervention by Duraclean Restoration.

At Duraclean, our professional water mitigation services can provide you with peace of mind knowing that your property is in safe hands and receiving the best care possible. Using powerful extractors and professional water drying equipment, Duraclean will ensure water damage to your property is minimized as quickly as possible and will soon be returned to its normal state.

Duraclean’s Rapid Response Procedures:

Source Elimination – The first step of any water removal process is to ensure the source has been identified completely stopped. In most cases, Duraclean responds to losses where a plumber has already been out to fix the issue at hand. If you have never been through this situation or need a referral for a great local plumber, Duraclean has you covered.

Identifying Type and Extent of Damage – We’ll inspect the building and determine what kind of damage has occurred, where it occurred and to what extent.

Evaluating the Loss – The evaluation stage involves assessing the type of water (Category 1, 2, or 3) and level of contamination, as well as deciding what can be restored based on those factors. The categories of water can be split into the following:

Category 1 – This originates from a sanitary source such as broken water supply lines, tub or sink overflow without contaminants, or falling rainwater.

Category 2 – This type of water contains significant contamination from sources such as dishwashers or washing machines overflow/discharge, toilet bowl overflow (some urine, no feces) or a broken aquarium.

Category 3 – This is grossly contaminated and can contain pathogens, toxins, or other harmful agents; sources include sewage, waste line backup or flooding from seawater, rivers, and streams.

Water Removal – Once the situation has been inspected, it’s important to begin water extraction as soon as possible. Extraction is used to remove standing water and evaporation is used to remove excess moisture that remains.

Drying – Once the water has been removed, effective drying must be carried out as quickly and thoroughly as possible. Both the environment (structure/area) and materials (carpet, drywall, contents) must be dried out.

Antimicrobial Application – while not necessary in all water damage scenarios, anti-microbials are used on a case-by-case basis depending on the situation.

Personal Property – We’ll work together with you to limit the potential for any additional damage to occur to personal belongings. This can include things like moving or raising furniture and securing or removing other belongings that could be impacted by prolonged exposure to excess moisture.

** Please contact Duraclean at (715) 341-4797 any time with questions or concerns throughout the restoration process. We understand that you will be receiving information from a variety of sources, and we want to ensure you we are there to help and make it as smooth of a process as possible. **

Water Damage Tips

  • Report water damage to your insurance agent/company
  • Shut off water and/or call a plumber to come and assist in fixing the problem
  • Call Duraclean, a certified restoration company to secure property and mitigate damages
  • Document damages with photographs
  • Be cautious of the possible contaminants in the affected environment and contents
  • Do not allow children, pets or the elderly in the affected areas
  • Keep windows closed
  • Notify your Duraclean representative immediately of any concerns with items of high sentimental or real value. Items that are mitigated sooner than later have a better chance of being restored
  • Do not turn off or move equipment without contacting Duraclean. Notify us of any power failure issues


Will the water damage be covered by my insurance?

This solely depends on your insurance policy. A representative from your insurance carrier will be able to answer any questions that you have regarding coverage. As a certified restoration firm, Duraclean works with you and your insurance company to make the process as smooth as possible.

What are my responsibilities as an insured?

To protect your property from further damage. Getting the problem fixed, drying out the property, and saving your personal belongings. Duraclean can provide all necessary emergency and mitigation services 24/7.

What if I cannot live/work in my property?

Your policy will address available coverage for “Additional Living Expenses” and/or “Loss of Use.” A representative from your insurance carrier will be able to answer any questions that you have regarding coverage. Duraclean can assist with moving your personal property to an relocation site after proper evaluation and cleaning has been performed.

Will I get mold because of the water damage?

Mold spores are almost always present to some extent, however, as long as water damage is properly mitigated by following industry standards within 72 hours the chances of problematic mold growth is greatly reduced.

How long will the drying equipment be in my property?

Drying equipment will be on-site until the area is completely dry. The area may look or feel dry but that can be deceiving. Duraclean technicians will be monitoring your property’s drying process using professional moisture meters and will keep you informed of the progress. If you have any questions or concerns, please contact Duraclean anytime.

What products do you use to clean the damage?

Restoration companies like Duraclean use a variety of products depending on the situation. You may ask your Duraclean representative to provide you with a Safety Data Sheet for any products being used in your property. Advise a representative if you or any members of the property have any chemical sensitivities or other health concerns that you feel may be relevant.

**Ask us about our Emergency Response Agreement**

Duraclean’s Emergency Response Agreement (ERA) will give you:

  • Resources ready to handle any disaster or event
  • An established, pre-qualified contractor who will prioritize your needs
  • Knowledge of pricing and procedures for emergency response – and no surprises afterward
  • Emergency responders you know and trust
  • A professional restoration company that has the experience to deal with insurance pricing and insurance program requirements